Shipping & Delivery

Every Kairos piece is thoughtfully crafted by our artisan studio partner and carefully inspected before shipment to ensure it meets our quality standards.

Processing: Orders are reviewed within 3 days of purchase. Once your order ships, you'll receive tracking information by email so you can follow its journey every step of the way.

Delivery: Most U.S. orders arrive within 9 to 15 business days from the date of shipment.

Shipping Rates

Returns & Exchanges

We want every Kairos piece to arrive beautifully and exactly as expected.

We don't accept returns or exchanges for change of mind purchases.

Because our pieces are carefully selected and fulfilled in small batches, all sales are final unless your item arrives damaged, defective, or incorrect.

Earrings are final sale. For hygiene reasons, all earring styles are excluded from any return or exchange, regardless of condition or circumstance.

If your item arrives damaged, defective, or incorrect: Contact us within 30 days of delivery at Service@kairosjewelry.co with clear photos of the issue and we'll make it right.

Please include your order number and a brief description of the problem so we can resolve it as quickly as possible.

Jewelry Care

Your Kairos pieces are made to be worn, not stored. With a little care, they'll stay beautiful for years.

925 Sterling Silver

Sterling silver develops a natural surface patina over time. This isn't damage. It's the character of a genuine precious metal.

To prevent tarnishing:

• Put jewelry on after perfume and lotion, not before
• Store in an airtight pouch away from the bathroom
• Wipe with a soft cloth after each wear

To restore shine:

• Use a soft silver polishing cloth
• Buff gently in one direction
• Avoid abrasive cleaners and toothpaste

Freshwater Pearl

Pearls are organic and need different care from any other material in jewelry.

The most important rule: Pearls go on last. Always after perfume, hairspray, and lotion. Chemicals in beauty products dull nacre over time and that damage can't be reversed.

Daily care:

• Wipe with a soft damp cloth after each wear
• Never use ultrasonic cleaners or harsh solutions
• Store in a soft fabric pouch with a little air, never sealed plastic

Worth knowing: Wear your pearls often. Your skin's natural oils keep them luminous. Pearls that are worn regularly look better than ones kept away.

Cubic Zirconia

CZ loses brilliance faster than diamonds when oils build up on the surface.

• Wipe with a soft damp cloth regularly and dry well
• Remove before swimming or applying beauty products
• Keep away from bleach and abrasive cleaners

Enamel

• Avoid hard impacts against surfaces
• Wipe gently with a soft dry cloth
• Store separately to prevent chips and scratches
• No chemical cleaners or abrasive cloths

Mother of Pearl

Treat it like pearl. Keep away from perfume, lotion, and chemicals. Wipe gently with a soft damp cloth after wear. Store in a soft pouch, separate from other pieces.

Natural Gemstones

(Agate, Tiger Eye, Lapis Lazuli, Malachite, Fluorite, Turquoise, Amber)

• Wipe with a soft damp cloth only
• Avoid soaking in water
• Keep away from harsh chemicals
• Store separately to prevent scratching

For Every Piece

Remove before: swimming, hot tubs, exercise, applying beauty products, and sleeping.

Store by: keeping pieces separate in soft pouches, away from humidity, heat, and direct light.

When traveling: use a dedicated jewelry pouch. Never pack loose with keys or other hard items. Carry valuable pieces in hand luggage.

Quick Reference